Terms of service
Terms of Service – Gronoir
These Terms of Service (“Terms”) govern your access to and use of the website, products, and services offered by Gronoir (“Gronoir,” “we,” “us,” or “our”), including all purchases made through our website (collectively, the “Services”).
By accessing our website or purchasing from us, you agree to be bound by these Terms, our Privacy Policy, Refund & Return Policy, and any additional policies referenced herein. If you do not agree, you may not use our Services.
1. General Terms
All purchases are subject to acceptance and availability.
All sales are considered final, except where expressly stated in our Refund Policy or required by applicable law.
Once an order is submitted, it may immediately enter automated processing. Accordingly:
- Orders may not be canceled, modified, or edited after submission
- Shipping addresses cannot be changed after order placement
- Product selections and quantities cannot be adjusted once submitted
Submission of an order constitutes authorization for processing and fulfillment.
We reserve the right, at any time and without notice, to modify these Terms. Continued use of the Services constitutes acceptance of any revisions.
Our store may be hosted or supported through third-party commerce infrastructure, including Shopify and related service providers.
2. Eligibility and Use
By using the Services, you represent that:
- You are at least the age of majority in your jurisdiction
- You have legal capacity to enter into binding agreements
- Information you provide is accurate and current
You may not use our Services for unlawful, abusive, fraudulent, or unauthorized purposes.
Transmission of malicious code, harmful software, or disruptive material is prohibited.
Violation may result in immediate suspension or termination of access.
3. Right to Refuse Service
We reserve the right, in our sole discretion, to:
- Refuse service
- Reject or cancel orders
- Limit quantities purchased
- Restrict access to Services
- Block transactions suspected of fraud, abuse, or resale activity
Such actions may occur without prior notice.
4. Product Information and Availability
Product descriptions, images, specifications, and pricing are subject to change without notice.
We attempt reasonable accuracy but do not warrant that:
- Product descriptions are error-free
- Colors appear identically across devices
- Inventory or availability information is always current
We reserve the right to:
- Limit sales by customer, region, or jurisdiction
- Restrict quantities
- Discontinue products
- Change pricing or availability at any time
Product availability is not guaranteed until shipment confirmation.
5. Pricing and Order Acceptance
Prices may change without notice.
We reserve the right to refuse or cancel any order for reasons including but not limited to:
- Pricing or listing errors
- Suspected fraud or abuse
- Inventory limitations
- Payment issues
- Suspected resale or commercial purchasing
If an order is canceled after payment authorization, any approved refund will be issued to the original payment method.
6. Billing and Account Information
You agree to provide complete, accurate, and current billing, shipping, and payment information.
You are responsible for errors caused by inaccurate checkout information, including failed delivery due to incorrect addresses.
We reserve the right to verify order information before fulfillment.
7. Shipping, Delivery and Risk
Estimated shipping or delivery times are estimates only and not guarantees.
Gronoir is not liable for carrier delays, customs delays, force majeure events, or circumstances beyond our reasonable control.
Risk of loss and title transfer to the customer may pass upon delivery to the carrier or to the customer as determined under applicable law.
Customers are responsible for monitoring tracking and securing delivery.
8. Returns and Refunds
Returns and refunds are governed exclusively by our Refund & Return Policy, incorporated into these Terms by reference.
Initiating a purchase constitutes acknowledgment and acceptance of that policy.
9. Third-Party Services and Links
We may provide access to third-party tools, integrations, or links.
They are provided “as is” and “as available” without warranties of any kind.
We are not responsible for:
- Third-party services
- External websites
- Content, practices or transactions of third parties
Use of third-party services is at your own risk.
10. User Content and Submissions
By submitting feedback, reviews, suggestions, testimonials, or other content, you grant Gronoir a perpetual, worldwide, irrevocable, royalty-free license to use, reproduce, modify, publish, distribute, and display such content without compensation.
You represent submitted content does not violate any law or third-party rights.
We may remove or decline submissions at our discretion.
11. Intellectual Property
All content on this website, including text, branding, graphics, product content, design, and materials, is owned by or licensed to Gronoir and protected by intellectual property laws.
Unauthorized use, copying, reproduction, or exploitation is prohibited.
12. Errors, Inaccuracies and Omissions
We reserve the right to correct at any time errors involving:
- Pricing
- Descriptions
- Promotions
- Availability
- Shipping information
Corrections may be made after an order is submitted, including cancellation where necessary.
We are not obligated to update information except where legally required.
13. Prohibited Conduct
You agree not to use the Services to:
- Violate laws or regulations
- Infringe intellectual property rights
- Commit fraud or deceptive activity
- Interfere with site security
- Transmit malware or malicious code
- Harvest personal data
- Engage in spam, scraping, phishing, abuse, or unauthorized automation
Violation may result in legal action and immediate termination.
14. Disclaimer of Warranties
To the fullest extent permitted by law, all Services and products are provided:
“As Is”
“As Available”
Gronoir disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are prohibited.
We do not guarantee:
- Uninterrupted service
- Error-free operation
- That Services will meet expectations
15. Limitation of Liability
To the maximum extent permitted by law, Gronoir and its affiliates shall not be liable for:
- Indirect damages
- Incidental damages
- Consequential damages
- Lost profits
- Loss of data
- Revenue interruption
- Special or punitive damages
arising from use of the Services or products.
Where liability cannot be excluded, our aggregate liability shall not exceed the amount paid for the applicable order giving rise to the claim.
Some jurisdictions may not allow certain limitations; those limitations apply only to the extent permitted by law.
16. Chargebacks and Payment Disputes
Customers agree to attempt good-faith resolution through help@gronoir.com before initiating chargebacks or disputes.
Gronoir reserves the right to contest unjustified disputes using order, delivery, fraud-prevention and communication records.
Fraudulent or abusive disputes may result in account restrictions and refusal of future orders.
17. Indemnification
You agree to indemnify, defend, and hold harmless Gronoir, its affiliates, officers, employees, and service providers from claims, liabilities, damages, losses, and expenses arising from:
- Your breach of these Terms
- Misuse of the Services
- Violation of law or third-party rights
18. Severability
If any provision is deemed invalid or unenforceable, the remaining provisions remain in full force and effect.
19. Termination
We may suspend or terminate access to the Services at any time, with or without notice, for violations of these Terms or for protection of our business or users.
Obligations that by nature survive termination shall survive termination.
20. Governing Law and Disputes
These Terms shall be governed by applicable law.
To the extent permitted by law, disputes arising from these Terms shall be subject to the exclusive jurisdiction of competent courts determined under applicable law, unless mandatory consumer protections provide otherwise.
Customers agree to attempt informal resolution before formal proceedings.
21. Entire Agreement
These Terms, together with referenced policies, constitute the entire agreement between you and Gronoir regarding the Services and supersede prior understandings.
22. Changes to Terms
We may revise these Terms at any time.
Updated Terms become effective upon posting.
Continued use of the Services after changes constitutes acceptance of the revised Terms.
23. Contact Information
Questions regarding these Terms may be directed to:
Gronoir Support
help@gronoir.com