Privacy policy
Privacy Policy – Gronoir
Last Updated: April 25, 2026
At Gronoir, protecting your privacy and securing your personal information are important to us. This Privacy Policy describes how Gronoir (“we,” “us,” or “our”) collects, uses, stores, shares, and safeguards information when you visit our website, interact with our services, or make purchases through our platform (collectively, the “Services”).
By accessing or using our Services, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect, receive, or process the following categories of information:
Personal Information
Including but not limited to:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Account information provided by you
Transaction Information
Including:
- Purchase history
- Order details
- Customer support communications
- Refund and return requests
Payment Information
Payments are securely processed through authorized third-party payment providers. Gronoir does not store complete payment card details.
Technical and Usage Data
Including:
- IP address
- Browser type
- Device identifiers
- Operating system
- Website interaction data
- Cookies and analytics data
- Log files and diagnostic information
Fraud Prevention Data
We may collect information necessary to identify suspicious activity, prevent fraud, enforce our policies, and protect our business.
We do not knowingly collect personal information from children under 16 years of age and do not intentionally market to minors.
2. How We Use Information
We may use personal information for legitimate business purposes, including:
- Processing and fulfilling orders
- Providing customer service and responding to inquiries
- Managing returns, refunds, warranties, and support requests
- Operating, maintaining, and improving our Services
- Personalizing website functionality and user experience
- Sending service-related notices and optional marketing communications (which you may opt out of at any time)
- Detecting fraud, abuse, unauthorized transactions, and policy violations
- Enforcing our Terms, policies, and contractual rights
- Complying with legal, regulatory, tax, and compliance obligations
We do not sell personal information for monetary compensation.
3. Sharing of Information
We may disclose information to trusted third parties where reasonably necessary, including:
Service Providers
Including providers supporting:
- Payment processing
- Shipping and logistics
- Website hosting and e-commerce infrastructure
- Customer service tools
- Analytics and marketing services
Legal and Compliance Disclosures
We may disclose information when necessary to:
- Comply with law or legal process
- Respond to lawful governmental requests
- Protect our rights, customers, property, or operations
- Investigate fraud, abuse, or security issues
Business Transfers
In connection with a merger, acquisition, restructuring, financing, or asset sale, personal information may be transferred as part of the transaction.
Third-party service providers are expected to process data in accordance with contractual obligations and applicable laws.
4. Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to:
- Enable core website functionality
- Remember preferences
- Analyze traffic and performance
- Improve user experience
- Support advertising, remarketing, and measurement
You may control cookies through browser settings. Disabling cookies may affect functionality of certain Services.
Use of third-party analytics or advertising technologies may also be governed by those providers’ own policies.
5. Data Security and Retention
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal data.
However, no transmission method or storage system can be guaranteed fully secure, and absolute security cannot be assured.
We retain personal information only for as long as reasonably necessary to:
- Provide our Services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements and protect our business interests
Retention periods may vary depending on the nature of the data and applicable obligations.
6. Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including rights to:
- Access personal data
- Request correction of inaccurate information
- Request deletion, where applicable
- Object to or restrict certain processing
- Withdraw marketing consent
- Request data portability where legally available
Requests may be submitted to:
For security purposes, identity verification may be required before processing requests.
Where legally applicable, we recognize Global Privacy Control (GPC) signals.
7. International Data Transfers
Personal information may be processed or stored outside your country, including in jurisdictions that may have different data protection laws.
Where required by applicable law, we rely on recognized safeguards or transfer mechanisms designed to protect personal information in cross-border transfers.
8. Third-Party Links and Services
Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of third parties. Access to third-party services is at your own discretion and subject to their policies.
9. Policy Updates
We may revise or update this Privacy Policy from time to time to reflect legal, operational, or business changes.
Updated versions become effective upon posting to our website, unless otherwise required by law.
Continued use of the Services after changes constitutes acceptance of the revised Policy.
10. Contact
For privacy questions, requests, or concerns, contact:
Gronoir Privacy Support
help@gronoir.com