Refund policy
Refund & Return Policy – Gronoir
At Gronoir, we strive to provide premium products and a reliable shopping experience. By placing an order through our website, you acknowledge and agree to the following Refund & Return Policy, which forms part of our Terms of Service.
1. Return Eligibility
We offer a limited 14-day return request period beginning on the date the shipment is marked as delivered by the carrier.
To qualify for return consideration, all of the following conditions must be met:
- A return request must be submitted and approved within 14 calendar days of delivery
- The item must be unused, unworn, undamaged, and in original resalable condition
- All original packaging, manuals, inserts, accessories, protective materials, and tags must be included
- Proof of purchase must be provided
- The product must not show signs of misuse, wear, tampering, alteration, or improper handling
- The return must be shipped within the timeframe provided in the return authorization approval
- A Return Authorization (RA) must be obtained from Gronoir before sending any item back
Returns sent without prior authorization, outside the approved window, or not meeting the above conditions may be refused, rejected, or disposed of without refund.
Return shipping costs are the customer’s responsibility, unless Gronoir confirms the item was defective or incorrectly fulfilled.
Gronoir reserves the right to inspect all returned items before approving any refund, and reserves sole discretion in determining whether return conditions have been met.
To request return authorization, contact:
2. Damaged, Defective, Missing or Incorrect Items
All orders must be inspected upon delivery.
If an item arrives damaged, defective, incomplete, or incorrect, you must notify Gronoir within 72 hours of confirmed delivery.
Claims must include:
- Order number
- Clear photos and/or video showing the issue
- Photos of external packaging and shipping label
- Description of the issue
Failure to report within 72 hours may result in denial of the claim, except where prohibited by applicable law.
Gronoir may, at its discretion, offer:
- Replacement product
- Store credit
- Partial or full refund
- Other reasonable remedy deemed appropriate
Gronoir may require additional verification before approving any claim.
3. Final Sale / Non-Returnable Items
The following are non-returnable, non-refundable, and final sale unless required otherwise by law:
- Personal care, grooming, wellness, beauty or hygiene-related products
- Opened, used or altered products
- Customized or personalized products
- Perishable goods
- Gift cards
- Digital products or downloadable goods
- Promotional, discounted, clearance or liquidation items
- Products marked “Final Sale” or “Non-Returnable”
- Items returned in unsanitary or non-resalable condition
For health, safety, and fraud-prevention reasons, exceptions are generally not made.
4. Refunds
Once a return is received and inspected, Gronoir will notify you whether the return has been approved or declined.
If approved:
- Refunds are generally issued to the original payment method within 10 business days
- Original shipping fees, duties, taxes, and non-product charges are non-refundable unless required by law
- Refunds may be reduced for missing components, diminished value, or non-original condition where legally permitted
Processing times may vary based on financial institutions and payment providers.
If your approved refund has not appeared within 15 business days, contact:
Gronoir reserves the right to deny refunds where abuse, fraud, excessive returns, or policy circumvention is suspected.
5. Exchanges
Gronoir does not currently offer direct exchanges.
If eligible, approved items may be returned for refund and a separate new order may be placed.
Inventory availability is not guaranteed.
6. Order Cancellations
Orders enter processing rapidly.
Because fulfillment may begin immediately:
- Order cancellation requests are not guaranteed
- Orders already in processing, packed, fulfilled or shipped cannot be canceled
- Cancellation requests are subject to review and approval solely at Gronoir’s discretion
If cancellation is not possible, customers may request a return subject to this policy after delivery.
7. Refused Deliveries / Failed Delivery Attempts
Orders refused by the recipient or returned due to failed delivery attempts, incorrect address submission, or failure to collect may be subject to:
- Return shipping deductions
- Restocking deductions where applicable
- Non-refundable shipping charges
Customers are responsible for providing accurate shipping information.
8. Chargebacks and Payment Disputes
We encourage customers to contact Gronoir Support before initiating any payment dispute.
Initiating a chargeback without first attempting resolution may delay support processing.
Fraudulent, abusive, or unjustified chargebacks may result in:
- Account suspension or restriction
- Refusal of future orders
- Submission of order records, shipment confirmation, communication logs, and fraud-prevention evidence to payment processors to contest disputes
Filing a chargeback does not automatically extinguish contractual obligations where goods were properly delivered.
9. Abuse Prevention
Gronoir reserves the right to deny returns, refunds, replacements or service where there is evidence of:
- Return abuse
- Excessive refund activity
- False defect claims
- Product substitution
- Misuse or intentional damage
- Fraudulent conduct or policy manipulation
These protections exist to prevent abuse and protect customers and business operations.
10. Consumer Rights
This policy operates alongside applicable consumer protection laws.
Nothing in this policy excludes, limits, or waives any mandatory rights that cannot be excluded under applicable law.
Where local law grants broader rights, those rights shall prevail to the extent required.
11. Contact Information
For all return, refund, and support inquiries:
Gronoir Customer Support
help@gronoir.com