Refund & Return Policy – Gronoir

At Gronoir, we strive to provide premium products and a reliable shopping experience. By placing an order through our website, you acknowledge and agree to the following Refund & Return Policy, which forms part of our Terms of Service.

1. Return Eligibility

We offer a limited return window under the following strict conditions.

To qualify for return consideration, all of the following must be met:

• You must contact us on the same day your order is delivered (based on carrier delivery confirmation) to request a return. Requests submitted after the day of delivery will not be accepted.
• The product must be completely unopened, unused, and sealed in its original condition.
• All original packaging, inserts, protective materials, and accessories must be included and undamaged.
• Proof of purchase must be provided.
• The product must not show any signs of tampering, alteration, or improper handling.
• A Return Authorization (RA) must be obtained from Gronoir before sending any item back.
• The return must be shipped within the timeframe provided in the return authorization approval.

Returns sent without prior authorization, outside the approved window, or not meeting the above conditions may be refused, rejected, or disposed of without refund.

All approved returns are shipped to our international return center. Return shipping costs are the sole responsibility of the customer and are non-refundable. The return address will be provided upon approval of your return request.

Gronoir reserves the right to inspect all returned items before approving any refund, and reserves sole discretion in determining whether return conditions have been met.

To request return authorization, contact:

help@gronoir.com

2. Damaged, Defective, Missing or Incorrect Items

All orders must be inspected upon delivery.

If an item arrives damaged, defective, incomplete, or incorrect, you must notify Gronoir on the same day of confirmed delivery.

Claims must include:

• Order number
• Clear photos and/or video showing the issue
• Photos of external packaging and shipping label
• Description of the issue

Failure to report on the day of delivery may result in denial of the claim, except where prohibited by applicable law.

Gronoir may, at its discretion, offer:

• Replacement product
• Store credit
• Partial or full refund
• Other reasonable remedy deemed appropriate

Gronoir may require additional verification before approving any claim.

3. Final Sale / Non-Returnable Items

The following are non-returnable, non-refundable, and final sale unless required otherwise by law:

• Opened, used, or unsealed products
• Personal care, grooming, wellness, beauty, or hygiene-related products that have been opened
• Customized or personalized products
• Perishable goods
• Gift cards
• Digital products or downloadable goods
• Promotional, discounted, clearance, or liquidation items
• Products marked "Final Sale" or "Non-Returnable"
• Items returned in unsanitary or non-resalable condition

For health, safety, and fraud-prevention reasons, exceptions are generally not made.

4. Refunds

Once a return is received at our international return center and inspected, Gronoir will notify you whether the return has been approved or declined.

If approved:

• Refunds are issued as store credit only. Store credit will be provided within 10 business days of inspection approval and can be used for any future purchase at gronoir.com.
• Store credit is non-transferable and has no cash value.
• No refunds will be issued to the original payment method unless required by applicable law.
• Original shipping fees, duties, taxes, and non-product charges are non-refundable unless required by law.
• Return shipping costs are non-refundable.
• Refunds may be reduced for missing components, diminished value, or non-original condition where legally permitted.

If your approved store credit has not appeared within 15 business days, contact:

help@gronoir.com

Gronoir reserves the right to deny refunds where abuse, fraud, excessive returns, or policy circumvention is suspected.

5. Exchanges

Gronoir does not currently offer direct exchanges.

If eligible, approved items may be returned for refund and a separate new order may be placed.

Inventory availability is not guaranteed.

6. Order Cancellations

Orders enter processing rapidly.

Because fulfillment may begin immediately:

• Order cancellation requests are not guaranteed.
• Orders already in processing, packed, fulfilled, or shipped cannot be canceled.
• Cancellation requests are subject to review and approval solely at Gronoir's discretion.

If cancellation is not possible, customers may request a return subject to this policy after delivery.

7. Refused Deliveries / Failed Delivery Attempts

Orders refused by the recipient or returned due to failed delivery attempts, incorrect address submission, or failure to collect may be subject to:

• Return shipping deductions
• Restocking deductions where applicable
• Non-refundable shipping charges

Customers are responsible for providing accurate shipping information.

8. Chargebacks and Payment Disputes

We encourage customers to contact Gronoir Support before initiating any payment dispute.

Initiating a chargeback without first attempting resolution may delay support processing.

Fraudulent, abusive, or unjustified chargebacks may result in:

• Account suspension or restriction
• Refusal of future orders
• Submission of order records, shipment confirmation, communication logs, and fraud-prevention evidence to payment processors to contest disputes

Filing a chargeback does not automatically extinguish contractual obligations where goods were properly delivered.

9. Abuse Prevention

Gronoir reserves the right to deny returns, refunds, replacements, or service where there is evidence of:

• Return abuse
• Excessive refund activity
• False defect claims
• Product substitution
• Misuse or intentional damage
• Fraudulent conduct or policy manipulation

These protections exist to prevent abuse and protect customers and business operations.

10. Consumer Rights

This policy operates alongside applicable consumer protection laws.

Nothing in this policy excludes, limits, or waives any mandatory rights that cannot be excluded under applicable law.

Where local law grants broader rights, those rights shall prevail to the extent required.

11. Contact Information

For all return, refund, and support inquiries:

Gronoir Customer Support help@gronoir.com